Frequently Asked Questions

Got Questions?

I Received a Bunch of Emails During the Registration and Payment Process What do They Mean. – During the onboarding process you should receive 5 different emails. Here is a breakdown of what each email means and what to do with them.

• Please Complete Your Registration Process – Sent from TheLishiLocksmith.com, this email contains a link to the Paid Membership Registration form. Visit the link and complete the form.
• Receipt for Your Payment to Up Front Solutions, L.L.C. – This is your membership payment receipt. Keep it for your records.
• Action Required to Activate Your Account – Sent from TheLishiLocksmith.com, this email contains a link to allow you to actually activate your TheLishiLocksmith.com account. Click the link.
• Your TheLishiLocksmith.com Registration is Complete – Sent from TheLishiLocksmith.com, this email contains a website link and your login credentials. Keep this email for historical purposes.

I Completed the Registration Process But I Still Can’t Login – Try clearing your browser cache and then logging back in using your current website username and password. If that does not work, please contact us.

How Do I Cancel My Subscription? – You can not cancel your subscriptions as they ARE NOT refundable. You will just have to wait until the 1 year membership term has expired.

Is There a Complete List of Currently Produced and Sold Lishi Tools – Yes there is! The list can be found on the Current U.S.A. Production Lishi Tools page. Note that the list is for tools sold in the North American market ONLY.

I Renewed My Account But I Still Get a Renewal Message – Try logging out and then logging back in using your current website username and password. If that does not work, please contact us.